Are you ready to witness the future of IT service management? If so, you don’t want to miss this session with Jeff Rumburg, managing partner at MetricNet, LLC during HDI's Service Management World, Nov. 17-21 in Orlando.
Rumburg will discuss how AI isn’t just enhancing ITIL — it’s completely transforming it. He’ll share how AI is accelerating the maturity of problem, incident and knowledge management — pushing ITIL beyond its traditional boundaries. He’ll also offer insights backed by industry benchmarks and case studies, which you can bring back to your office.
You’ll see firsthand how AI-powered ITIL is delivering measurable improvements in customer experience, total cost of ownership and mean time to resolve. Most important, you’ll learn how all these changes can affect the trajectory of your career.
“IT professionals will need to learn how to manage and work alongside machines, and develop skills in areas such as AI, machine learning and data analytics,” Rumburg says. “The IT industry is also likely to see an increase in demand for jobs that require human creativity and problem-solving skills. In the constantly evolving IT industry, reskilling is crucial for IT professionals to remain relevant and excel in their careers.”
In just one hour, you'll learn how to:
- Transform your ITIL practices with AI
- Implement AI-driven solutions in your ITIL framework
- Overcome limitations of conventional ITIL approaches
- Apply practical strategies for integrating AI into your processes
- Adapt and thrive in an AI-enhanced ITIL environment
Whether you're a seasoned ITIL practitioner or new to the field, this session offers valuable insights for everyone. It's your chance to be at the forefront of the AI revolution in IT service management.
Register for Service Management World using the code JESSICA200 and save $200 on any conference pass!