A Fresh Start: HDI’s Exciting Plans for 2025

Dear HDI Community,

Happy New Year! I hope your holidays were restful and filled with good food and great times with your favorite people. Mine sure were, and now I'm stepping into 2025 with renewed energy and focus. I love this time of year because it's full of hope and possibilities. 

At HDI, we're embracing the spirit of openness, growth, and community this year, and we have a lot of exciting plans. So, I'm thrilled to give you a quick glimpse into what's coming up.

 

 

These talented, passionate IT support and service management pros will share their insights all year, offering actionable advice to elevate your teams, drive better business outcomes, and deliver exceptional experiences. We're excited to have such a strong group this year! Stay tuned to learn a bit more about each of these writers. We'll reveal the full roster next week. 

SupportWorld Live is Headed Back to Vegas

Mark your calendar for May 18-22 and join us at MGM Grand Resort in Las Vegas! Grab your pass early to take advantage of Super Saver rates. Register today!

Later this month, we'll reveal our revamped list of the brightest minds in the industry. I look forward to plenty of opportunities for collaboration and learning with some of the best in the business!

Our new editorial calendar is here! Expect valuable articles, resources, and tools tied to monthly themes that matter most to you.

We're expanding our original research and insights to equip you with the information you need to make smarter decisions for your team. Look out for monthly polls related to our editorial themes, with the results shared at the end of each month. Expect more articles from HDI's analyst, Daniel Thomas, too. He'll keep you updated on where the industry's headed and help you make sense of the latest trends. 

Are you an HDI Local Chapters member? If not, there's never been a better time to join! NEW this year: a mentorship program. Find your local chapter here!

Last year, we spent time gathering feedback to improve our free online community, HDI Connect. Expect to see a revamp this year, including quarterly virtual meetups for some of the top industries in our community. An invite for the February sessions is coming soon! Log your interest here to be one of the first to know.

Save the dates for Service Management World, November 16-20, 2025, in Orlando, FL. More details are coming soon, including a call for speakers!

Thank you for being such a vital part of the HDI community. Your feedback is always welcome, and I'm here to serve as a resource to help you grow, learn, and lead throughout the year. Please drop me a note anytime: [email protected] 

Let's make 2025 a year of progress, connection, and success—together.

With gratitude and excitement,
Erica