Date Published February 6, 2025 - Last Updated February 11, 2025
This year, the HDI Global Service and Support Awards received a record-breaking number of entries, showcasing the incredible talent and innovation driving the service and support industry forward. These awards recognize outstanding contributions across multiple categories, highlighting individuals, teams, and organizations dedicated to delivering world-class service. The winners will be announced in Las Vegas on Wednesday, May 21, 2025, during SupportWorld Live. Register using the code SWNEWS for $200 off.
Without further ado, we are excited to introduce this year's exceptional finalists:
Best Service and Support Manager
- Darryl Jacoby, Johns Hopkins University Applied Physics Laboratory
- Jim King, Northwestern Mutual
- Purushotham Nelligere, Unisys
- Janice Smith, Farm Credit Mid-America
Best Service and Support Technician
- Sergio Michel, First American
- Mason Lezette, Rochester Institute of Technology (RIT)
- Cameron Pickard, State of Michigan
- Cristen Vang, Great River Energy
Best Service and Support Analyst
- Kenny McLean, Open Technology Solutions
- Zachary Moon, First American IT Service Desk
- Meghan O'Connor, UPMC
- Megan Schroeder-Tschida, Infinite Campus
Best Local Chapter Officer
- Matt Beran, InvGate
- Liz Bunger, Vertex
- Tyler Russell, The MIL Corporation
- Jill Weber, Northwestern Mutual
Best Customer Experience
- Fundraise Up Inc.
- MTA Solutions - Matanuska Telecom Association
- Splashtop
- University of Alaska Anchorage - IT Experience Management Task Force
Best Service and Support Culture
- IGS Energy
- Johns Hopkins Applied Physics Laboratory (APL)
- SitusAMC IT Support
Best Service and Support Organization
- First American Field Services - Desktop Support
- Fundraise Up Inc.
- Infinite Campus - Campus Support Team
- Northwestern Mutual Technology Service Center
- The State of Michigan Department of Technology, Management, and Budget Client Service Center
Best Service Improvement Initiative
- DXC
- Revinate
- Unisys
- WBM Technologies LP
Best Use of Technology
- First American, IT Service Desk
- Unisys Global Service Desk
- WBM Technologies
We look forward to celebrating these outstanding individuals and organizations during SupportWorld Live. Stay tuned as we reveal the winners and honor their achievements on May 21, 2025. Congratulations to all the finalists for setting a high standard for the entire industry!
A special thank you to this year's esteemed panel of judges:
- Roy Atkinson
- Rae Ann Bruno
- Chris Chagnon
- Marie DiRuzza
- Pete McGarahan
- Deborah Monroe
- Gina Montague
- Nancy Louisnord
- Anthony Orr
- Richard Syorka
- Doug Tedder
- Eddie Vidal