Machine learning and AI is already automating some tasks which once required human effort, but the new wave of technology also will open up new possibilities to IT professionals with the right skills.
Tag(s): supportworld, support models, automation
Date Published March 17, 2023 - Last Updated February 20, 2024
It is important to measure the performance of your IT teams. HDI Featured Contributor Michael Hanson offers some measurement tools to help.
Tag(s): supportworld, support models, technology
Date Published March 15, 2023 - Last Updated February 20, 2024
We asked HDI thought leaders and featured contributors what so-called soft skills might be best to develop in this industry.
Tag(s): supportworld, best practice, communications skills
Date Published March 10, 2023 - Last Updated February 20, 2024
IT management expert Phyllis Drucker provides two perspectives on how automation can help with the management of IT infrastructure.
Tag(s): supportworld, support models, technology
Date Published March 9, 2023 - Last Updated February 20, 2024
Here are suggestions for how you can execute a sustainable and valuable employee recognition program for your IT team.
Tag(s): supportworld, support models, best practice
Date Published March 8, 2023 - Last Updated February 20, 2024
See which IT service and support professionals made the cut to gain the chance to take home an award at Supportworld Live this spring.
Tag(s): supportworld, support models, best practice
Date Published March 1, 2023 - Last Updated February 20, 2024
These teams and organizations reflect some of the best ideas in IT service and support.
Tag(s): supportworld, support models, best practice
Date Published March 1, 2023 - Last Updated February 20, 2024
An argument is made for a new way to organize your IT service and support teams around activity prioritization.
Tag(s): supportworld, support models, technology
Date Published February 28, 2023 - Last Updated February 20, 2024
From an Omdia analyst, here are some suggestions for ways we can put action behind those memo-headline catchphrases.
Tag(s): supportworld, support models, technology
Date Published February 27, 2023 - Last Updated February 20, 2024
From a recent HDI webinar, here’s advice for how to help your organization keep an open mind to a new way of doing things.
Tag(s): supportworld, support models, enterprise service management
Date Published February 23, 2023 - Last Updated February 20, 2024