Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:
Beyond the archives of valuable content, new articles are released every week.
Enjoy reading about the topics covered in SupportWorld? Then join us for SupportWorld Live where we will bring together authors and practitioners to lead 80+ sessions on our industry’s most mission-critical topics.
Consider these five ways to integrate cell phones with your service management tool to...
Learn how to be effective and successful in your role as a new leader in service and...
What is preventing us from providing top-tier support and customer experience beyond...
Empowered analysts are enabled to do their jobs well and keep customers happy.
The status quo can no longer be accepted. People need to work up, down, and across the...