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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

Service Desk Overhaul: How to Find & Fix the Roadblocks
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Discover how a service desk overhaul can identify inefficiencies and drive...

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Don't confuse VIP people with VIP issues. Prioritize service requests based on...

Learn from the Best: A Q&A with Gina Montague
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A Q&A with Gina Montague from Infinite Campus, the winner of the Best Service &...

Busting Myths and Taking Names: Why I Can't Wait for this HDI Service Management World Session
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Get ready to debunk ITSM myths and gain valuable insights at HDI's Service Management...

3 Ways to Enhance Incident Management for Beginners
September 16, 2024

Learn how to standardize processes, improve communication, and implement a simple...