SupportWorld

Get the latest technical support and service management insights online, in-person, and in your inbox.

Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

• Strategy and best practices
• Processes and procedures
• Service management
• Knowledge management
• Technology
• Workforce management
• Customer Experience
• Technical support
• Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

Enjoy reading about the topics covered in SupportWorld? Then join us for SupportWorld Live where we will bring together authors and practitioners to lead 80+ sessions on our industry’s most mission-critical topics.

The Latest from SupportWorld