Best of HDI in 2022 - #6: It’s bad when an employee falls for a phishing email; it’s worse if they hide it. Here’s how to help your organization's employees feel like partners in cybersecurity.
Tag(s): supportworld, communications skills, customer service
Date Published June 6, 2022 - Last Updated April 18, 2024
The priorities of other departments may not always align with IT’s big picture, but keeping stakeholders happy is worth the effort.
Tag(s): supportworld, communications skills, customer service
Date Published May 31, 2022 - Last Updated January 20, 2023
Here is a brief overview of the strategic value of this organized and holistic approach to ensuring how to track what produces value for your organization.
Tag(s): supportworld, support models, technology
Date Published May 25, 2022 - Last Updated January 20, 2023
IT service involves on-the-fly interactions, so training should include opportunities to practice these improvisational interactions.
Tag(s): supportworld, communications skills, customer service
Date Published May 24, 2022 - Last Updated January 20, 2023
It is past time to do inventory of your legacy devices and make a plan to upgrade what is needed.
Tag(s): supportworld, support models, technology
Date Published May 19, 2022 - Last Updated December 13, 2022
It is past time to do inventory of your legacy devices and make a plan to upgrade what is needed.
Tag(s): supportworld, support models, technology
Date Published May 19, 2022 - Last Updated January 9, 2023
It is past time to do inventory of your legacy devices and make a plan to upgrade what is needed.
Tag(s): supportworld, support models, technology
Date Published May 19, 2022 - Last Updated January 9, 2023
At the MGM Grand in Las Vegas, we handed out 10 awards to those who demonstrated excellence in the IT service and support industry.
Tag(s): supportworld, best practice, hdi conference
Date Published May 18, 2022 - Last Updated January 20, 2023
For one man, finding the HDI community at the beginning of a transition to the IT service and support made all the difference.
Tag(s): supportworld, community, best practice
Date Published May 18, 2022 - Last Updated January 20, 2023
Here is a guide to managing IT work when you want to do everything. The trick? Find ways to keep the conversation going beyond no.
Tag(s): supportworld, agile, support models
Date Published May 17, 2022 - Last Updated January 20, 2023