Best of HDI in 2022 - #10: A leader in the IT service and support industry reveals that he identifies as autistic, and shares insights about what that means.
Date Published April 5, 2022 - Last Updated January 20, 2023
Spend time with your meeting app and hardware vendors to understand how they’re addressing meeting equity now and in the future.
Date Published April 5, 2022 - Last Updated January 20, 2023
Leadership requires that you demonstrate strong listening skills and that you care about what is being said. Here are steps to help.
Date Published March 28, 2022 - Last Updated January 20, 2023
Poorly executed change processes can make executives gunshy. Here is how one change management agent restored trust in the process.
Date Published March 25, 2022 - Last Updated January 20, 2023
Transformation must be a way of life, not a one-and-done IT migration. IT teams that actively pursue new technologies will futureproof the business.
Date Published March 23, 2022 - Last Updated January 20, 2023
Which system of support works best for your organization may depend on the size of your organization and the type of support calls you receive.
Date Published March 23, 2022 - Last Updated January 20, 2023
IT service and support teams are working to create a more customized experience for end users. Here is how to do it.
Date Published March 21, 2022 - Last Updated January 20, 2023
Communication skills training is just as important as process and procedures for support center analysts.
Date Published March 18, 2022 - Last Updated March 18, 2022
A December outage that affected mission-critical applications raises questions about the risks of overreliance on a handful of cloud providers.
Date Published March 17, 2022 - Last Updated January 20, 2023
Best of HDI in 2022 - #7: HDI Thought Leader and Featured Contributor Doug Rabold discusses how the Service Level Agreement alone falls short, and how a dynamic agreement that focuses on experience can augment your relationship with your client.
Date Published March 16, 2022 - Last Updated January 20, 2023