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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

Creating the Structure to Align IT and Business Objectives
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Meet an AI Service Desk Agent
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After working on integrating a generative AI tool into his organization’s service desk...

How We Transformed an Existing Help Desk Operation
March 29, 2023

In a preview of a Supportworld Live session, HDI Featured Contributor Mike Hanson...

Here’s Advice for Those Affected by the Great Layoff
March 28, 2023

HDI Featured Contributor Doug Rabold describes a scenario many of us have gone...

What We Need to Know about Conflict
March 22, 2023

Here’s a deep dive into the strategy behind managing the conflict and emotions of...