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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

The Non-Tech Skills Needed to Succeed in IT Service and Support
March 10, 2023

We asked HDI thought leaders and featured contributors what so-called soft skills...

Asset And Configuration Management Using AI
March 9, 2023

IT management expert Phyllis Drucker provides two perspectives on how automation can...

The Value of Employee Recognition
March 8, 2023

Here are suggestions for how you can execute a sustainable and valuable employee...

Here are the 2023 HDI Awards Finalists in the Individual Categories
March 1, 2023

See which IT service and support professionals made the cut to gain the chance to take...

Here are the 2023 HDI Awards Finalists in Team Categories
March 1, 2023

These teams and organizations reflect some of the best ideas in IT service and support.