Technology is moving forward in unforeseen directions at an amazing pace, leaving senior leaders to wonder when, where, and how to spend their limited budgets.
Tag(s): supportworld, technology, leadership, business value
Date Published February 11, 2020 - Last Updated September 2, 2020
Many organizations are directing young adults who fall on the autism spectrum to careers in technology. Do leaders have the skills to manage them?
Tag(s): supportworld, workforce enablement, people, leadership
Date Published February 6, 2020 - Last Updated September 2, 2020
The Technical Support Awards showcase individuals and teams that excel at service and support and elevate their businesses by maintaining the highest standards.
Tag(s): supportworld, workforce enablement, technology, service management, service desk, support center, metrics and measurements, desktop support, customer experience, business value
Date Published February 5, 2020 - Last Updated September 2, 2020
Increase the chances that your service desk team will meet its most ambitious goals.
Tag(s): supportworld, customer experience, metrics and measurements, support center, service desk, workforce enablement
Date Published February 4, 2020 - Last Updated September 2, 2020
IT would benefit from having someone manage all outward communication, drive adoption for internal applications, and evangelize all the great work IT has done.
Tag(s): supportworld, business value, customer experience, workforce enablement, service desk
Date Published January 31, 2020 - Last Updated September 2, 2020
Your data can’t tell you everything, but it can point you in the right direction. Ultimately, you need to ask the next questions to know where to go from there.
Tag(s): supportworld, technology, workforce enablement, service desk, metrics and measurements
Date Published January 30, 2020 - Last Updated September 2, 2020
There are many reasons why we fail to communicate effectively with each other, especially in the workplace.
Tag(s): supportworld, workforce enablement, service desk, support center, communications skills
Date Published January 28, 2020 - Last Updated September 2, 2020
Meet the people who are shaping the future of technical support and service management.
Tag(s): supportworld, workforce enablement, technology, support center, service management, metrics and measurements, desktop support, customer experience
Date Published January 23, 2020 - Last Updated December 10, 2020
Even for seasoned professionals, the ability to communicate effectively with stakeholders can be a challenging endeavor.
Tag(s): supportworld, service management, communications skills, business alignment, leadership
Date Published January 21, 2020 - Last Updated September 2, 2020
As a leader in service and support, you have direct impact on the career development of your team members, a responsibility not to be taken lightly.
Tag(s): supportworld, workforce enablement, support center, leadership
Date Published January 16, 2020 - Last Updated September 2, 2020