The customer experience will gain a lot from a choreographed dance routine between ITSM and DevOps.
Tag(s): supportworld, customer experience, devops, ITSM, service management
Date Published October 15, 2019 - Last Updated December 17, 2019
When changing your ITSM tool, the way the change is handled greatly determines the speed of adoption and the overall success of the transition.
Tag(s): supportworld, service management, ITSM, tools, workforce enablement, workforce enablement
Date Published October 10, 2019 - Last Updated December 17, 2019
Today’s tech support professional needs to focus less on script-based support and more on monitoring, connectivity, and security.
Tag(s): supportworld, support center, workforce enablement, workforce enablement, service desk, future of support
Date Published October 9, 2019 - Last Updated December 17, 2019
Carlos Casanova delves into how to apply a systems approach to conquer the challenges of implementing a CMDB.
Tag(s): supportworld, service management, service desk, configuration management
Date Published October 8, 2019 - Last Updated December 17, 2019
It is a good idea to have periodic check-ins with your team to make sure everyone is clear on the expectations for goals and objectives.
Tag(s): supportworld, workforce enablement, workforce enablement, people, leadership
Date Published October 4, 2019 - Last Updated December 17, 2019
A Business Continuity Plan can be invaluable in the case of minor incidents and a huge benefit in the unfortunate event the full BCP has to be activated.
Tag(s): supportworld, service management, disaster recovery, business continuity, business continuity planning, coronavirus
Date Published October 2, 2019 - Last Updated March 23, 2020
Tag(s): supportworld, support models, technology
Date Published October 1, 2019 - Last Updated February 20, 2024
Tag(s): supportworld, support models, technology
Date Published October 1, 2019 - Last Updated February 20, 2024
Roy Atkinson interviewed Michael Kublin about getting organizations un-stuck and practicing leadership wherever you are.
Tag(s): supportworld, workforce enablement, leadership, coaching
Date Published October 1, 2019 - Last Updated December 17, 2019
Understand why continual service improvement efforts are often abandoned after initial success and how to successfully integrate CSI activities into normal operations.
Tag(s): supportworld, service management, continual service improvement, process-improvement, practices and processes, methodology, framework and methodologies
Date Published September 27, 2019 - Last Updated December 17, 2019