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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

Nominate Your 2022 HDI Thought Leaders
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We include a link for how to easily nominate the colleagues you feel are the most...

Announcing the 2021 HDI Award Winners
November 10, 2021

In hybrid fashion, we handed out the hardware to recognize the best in technical...

The HDI Power of Connection
November 9, 2021

Doug Rabold, one of the speakers at HDI Support World Live this year, reflects on how...

The Trustworthiness of Managers Affects Your Bottom Line
November 9, 2021

In a passage from her book, “Trust Me - Restore Belief & Confidence in an Uncertain...

How to Plan What to Automate in Your Service and Security Processes
November 3, 2021

Automation is only a benefit when it is implemented correctly and for the right...