Five Important Things to Know About Vishing
May 9, 2023

A Q&A with Brian McDonald, a security officer with Mutare, a telecommunications...

A History of Help Desks (So Far)
May 8, 2023

We’ve come a long way from needing paper forms and office visits to get our IT needs met.

Announcing the 2023 HDI Awards Winners
May 3, 2023

After a long competition, we recognize the best of the best of the IT industry at...

The Cartography of the Service Desk
May 2, 2023

An imagined take at what a nation of the service desk industry would look like and...

“What I Learned Was to Never Turn Down an Opportunity”
May 1, 2023

In this Q&A, HDI Strategic Advisory Board member Marni Casanova offers advice on...