Tired of sky-high cloud costs? Here are some suggestions for bringing your cloud spending back down to earth.
Tag(s): supportworld, best practice, business of support
Date Published August 1, 2022 - Last Updated January 20, 2023
In an IndustryVoices article, an argument is made for why Enterprise Service Management (ESM) may be having its moment in a post-COVID work era.
Tag(s): supportworld, best practice, business of support
Date Published July 23, 2022 - Last Updated January 20, 2023
A case is made that this metric provides the most complete look into the the perspective of your customer or client.
Tag(s): supportworld, best practice, metrics and measurements
Date Published July 22, 2022 - Last Updated January 20, 2023
A primer or reminder on the ways you can help your employees or customers get what they need more quickly and efficiently.
Tag(s): supportworld, best practice, reporting
Date Published July 21, 2022 - Last Updated January 20, 2023
The war in Ukraine shows that we must remember the social contract between employers and employees. We must be there for our international team members.
Tag(s): supportworld, best practice, employee engagement
Date Published July 19, 2022 - Last Updated January 20, 2023
A company’s strategy for hiring top tech talent should be driven by improving overall business outcomes, with a focus on retention and upskilling in a time of acute talent shortages.
Tag(s): supportworld, best practice, business of support
Date Published July 19, 2022 - Last Updated January 20, 2023
Any good IT service management system must be adapted to work for your organization. Here is a recipe for how to do that.
Tag(s): supportworld, best practice, business alignment
Date Published July 13, 2022 - Last Updated February 16, 2024
Any structural system that you want to adopt must work with your organization’s needs and structure. Here are some factors to consider.
Tag(s): supportworld, best practice, business alignment
Date Published July 12, 2022 - Last Updated January 20, 2023
Hardware and software prices are soaring. Is this a good time to push forward or pull back? A look at the factors to consider.
Tag(s): supportworld, best practice, business of support
Date Published July 11, 2022 - Last Updated January 20, 2023
All paths should lead to the same destination - the service that the customer wants when he wants it. Here’s a glimpse of what that looks like.
Tag(s): supportworld, best practice, business of support
Date Published July 6, 2022 - Last Updated January 20, 2023