The Importance of IT Service Management
Tag(s): supportworld, support models, best practice
Date Published July 31, 2024 - Last Updated August 8, 2024
Recent Trends in IT Service Management (ITSM)
Tag(s): supportworld, support models, best practice
Date Published July 31, 2024 - Last Updated August 8, 2024
18 Tips for New IT Support Professionals
Tag(s): supportworld, support models, best practice
Date Published July 24, 2024 - Last Updated August 8, 2024
Transforming IT Communication: Expert Insights from Roy Atkinson
Tag(s): supportworld, support models, best practice
Date Published July 17, 2024 - Last Updated August 8, 2024
Discover how AI ITSM revolutionizes service management with smarter interfaces and streamlined processes for a more responsive digital future.
Tag(s): supportworld, artificial intelligence, business value, IT service management, productivity
Date Published July 11, 2024 - Last Updated August 8, 2024
Discover key takeaways from HDI's "The State of Technical Support in 2024" report. Explore trends in workforce, technology, and customer expectations shaping the industry. Learn about the growing role of generative AI and the importance of emotional intelligence and leadership skills for...
Tag(s): supportworld, artificial intelligence, ITSM, service management, ITIL, business value, future of support
Date Published June 21, 2024 - Last Updated October 10, 2024
Oxytocin of a Handshake: The Power of Human Connection
Tag(s): service management, best practice, infrastructure management, ITSM, supportworld, performance management
Date Published June 3, 2024 - Last Updated August 8, 2024
Leading With Adaptability During Turbulent Times
Tag(s): ITSM, practices and processes, best practice, coaching, leadership, supportworld
Date Published May 8, 2024 - Last Updated September 16, 2024
Find out which high performing IT service and support professionals were selected as a finalist for HDI’s Global Service and Support Awards. Winners will be announced at Supportworld Live.
Tag(s): supportworld, support models, best practice
Date Published April 25, 2024 - Last Updated August 8, 2024
Find out which high performing IT service and support teams and organizations were selected as a finalist for HDI’s Global Service and Support Awards. Winners will be announced at Supportworld Live.
Tag(s): supportworld, support models, best practice
Date Published April 25, 2024 - Last Updated August 8, 2024