An imagined take at what a nation of the service desk industry would look like and...
In this Q&A, HDI Strategic Advisory Board member Marni Casanova offers advice on...
Too often, IT orgs mislabel other metrics and offerings as SLAs. Here is why that can...
It’s about restoring the trust that has been broken. Terry White of Omdia discusses...
In this Q&A, Roy Atkinson shares his perspectives on how success in the IT-industry...