A case is made that this metric provides the most complete look into the the perspective of your customer or client.
Tag(s): supportworld, best practice, metrics and measurements
Date Published July 22, 2022 - Last Updated January 20, 2023
A primer or reminder on the ways you can help your employees or customers get what they need more quickly and efficiently.
Tag(s): supportworld, best practice, reporting
Date Published July 21, 2022 - Last Updated January 20, 2023
HDI thought leaders weigh in on whether to focus on one metric or a composite of several. Here are their arguments.
Tag(s): supportworld, methodology, metrics and measurements
Date Published July 7, 2022 - Last Updated January 20, 2023
Federal officials are attempting different methods to incentivize companies and organizations to disclose cyber-intrusions.
Tag(s): supportworld, best practice, reporting
Date Published June 14, 2022 - Last Updated January 20, 2023
A strong IoT management strategy includes having the right skills and training in-house to leverage existing capabilities and services with the technology required for managing those assets.
Tag(s): supportworld, best practice, reporting
Date Published June 13, 2022 - Last Updated January 20, 2023
Business units are hiring more technology workers than IT departments are hiring. How will this impact IT budgets, CIO influence, and the future of the IT department?
Tag(s): supportworld, best practice, business intelligence
Date Published April 14, 2022 - Last Updated January 20, 2023
Performance is important, but it’s not enough. Here, an IT service veteran discusses the possibly missing ingredients for advancement.
Tag(s): best practice, business intelligence, supportworld
Date Published April 12, 2022 - Last Updated January 20, 2023
In this second part of a two-part series, an IT service and support thought leader talks about his life with autism.
Tag(s): best practice, business intelligence, supportworld
Date Published April 6, 2022 - Last Updated January 20, 2023
Best of HDI in 2022 - #10: A leader in the IT service and support industry reveals that he identifies as autistic, and shares insights about what that means.
Tag(s): best practice, business intelligence, supportworld
Date Published April 5, 2022 - Last Updated January 20, 2023
Spend time with your meeting app and hardware vendors to understand how they’re addressing meeting equity now and in the future.
Tag(s): best practice, business intelligence, supportworld
Date Published April 5, 2022 - Last Updated January 20, 2023