With input from our community poll, we celebrate those who have done great work to build the collective knowledge base of the IT service and support industries.
Date Published December 21, 2022 - Last Updated January 20, 2023
See the IT service and support industry leaders who have agreed to contribute to our blog and help others grow in this ever-changing field.
Date Published December 19, 2022 - Last Updated January 20, 2023
Veteran IT service consultant Doug Rabold says that Musk may have a track record of leveling up startups. Twitter is not a startup, and Musk needs a different blueprint.
Date Published December 14, 2022 - Last Updated January 20, 2023
Change management expert Karen Ferris believes Musk’s missteps offer object lessons on what not to do when taking the reins of an organization.
Date Published December 13, 2022 - Last Updated January 20, 2023
Change management expert Karen Ferris believes Musk’s missteps offer object lessons on what not to do when taking the reins of an organization.
Date Published December 13, 2022 - Last Updated January 20, 2023
A new study examines the factors that help women succeed in the IT workplace, and the barriers that remain to achieve gender equity in the field of computer science.
Date Published November 17, 2022 - Last Updated January 20, 2023
Conflict is often unavoidable, but how we manage the conflict when it arises is what’s important. Here are some tips to help.
Date Published November 17, 2022 - Last Updated January 20, 2023
Automation can be a game-changer for service management, but only if it is set up with the right information and can react effectively to a dynamic environment.
Date Published November 7, 2022 - Last Updated January 20, 2023
Backlogs are the result of operational shortcomings which represent gaps in standard practice, including particularly weak prioritization and teamwork.
Date Published November 3, 2022 - Last Updated January 20, 2023
Quality Mindfulness is an approach practiced that delivers a consistent and exceptional customer experience. Here is how to dedicate yourself to this mission.
Date Published November 2, 2022 - Last Updated January 20, 2023