Business units are hiring more technology workers than IT departments are hiring. How will this impact IT budgets, CIO influence, and the future of the IT department?
Tag(s): supportworld, best practice, business intelligence
Date Published April 14, 2022 - Last Updated January 20, 2023
Don’t just wait for the end-of-training questionnaire to get feedback from your IT service and support trainees. Here are some tips to get as much relevant feedback as possible.
Tag(s): best practice, supportworld, training
Date Published April 13, 2022 - Last Updated January 20, 2023
Performance is important, but it’s not enough. Here, an IT service veteran discusses the possibly missing ingredients for advancement.
Tag(s): best practice, business intelligence, supportworld
Date Published April 12, 2022 - Last Updated January 20, 2023
Best of HDI in 2022 #2 : Too often, these two concepts don’t mesh together, but they should. Learn the basics and why both are valuable for your organization.
Tag(s): supportworld, ITSM, IT-business alignment
Date Published April 6, 2022 - Last Updated January 20, 2023
In this second part of a two-part series, an IT service and support thought leader talks about his life with autism.
Tag(s): best practice, business intelligence, supportworld
Date Published April 6, 2022 - Last Updated January 20, 2023
Best of HDI in 2022 - #10: A leader in the IT service and support industry reveals that he identifies as autistic, and shares insights about what that means.
Tag(s): best practice, business intelligence, supportworld
Date Published April 5, 2022 - Last Updated January 20, 2023
Spend time with your meeting app and hardware vendors to understand how they’re addressing meeting equity now and in the future.
Tag(s): best practice, business intelligence, supportworld
Date Published April 5, 2022 - Last Updated January 20, 2023
Leadership requires that you demonstrate strong listening skills and that you care about what is being said. Here are steps to help.
Tag(s): best practice, supportworld, continual service improvement
Date Published March 28, 2022 - Last Updated January 20, 2023
Poorly executed change processes can make executives gunshy. Here is how one change management agent restored trust in the process.
Tag(s): best practice, supportworld, continual service improvement
Date Published March 25, 2022 - Last Updated January 20, 2023
Transformation must be a way of life, not a one-and-done IT migration. IT teams that actively pursue new technologies will futureproof the business.
Tag(s): best practice, supportworld, change management
Date Published March 23, 2022 - Last Updated January 20, 2023