Too often, organizations are hiring with pre-pandemic processes. It’s time to examine whether you are hiring applicants or candidates.
Tag(s): supportworld, community, best practice
Date Published June 7, 2022 - Last Updated January 20, 2023
At the MGM Grand in Las Vegas, we handed out 10 awards to those who demonstrated excellence in the IT service and support industry.
Tag(s): supportworld, best practice, hdi conference
Date Published May 18, 2022 - Last Updated January 20, 2023
For one man, finding the HDI community at the beginning of a transition to the IT service and support made all the difference.
Tag(s): supportworld, community, best practice
Date Published May 18, 2022 - Last Updated January 20, 2023
We asked thought leaders in the industry what the future will look like when AI and automation handle much of what is now lower-level ticket requests.
Tag(s): supportworld, IT service management, automation
Date Published May 10, 2022 - Last Updated January 20, 2023
Today’s IT leaders will need a unique set of skills to ensure the well being and effectiveness of the workforce. Here’s how to help them develop those skills.
Tag(s): supportworld, IT service management, workforce enablement
Date Published May 9, 2022 - Last Updated January 20, 2023
Toxic behavior, no matter how small, can escalate and create a poor work culture. Here is how to nip smaller issues before they become big ones.
Tag(s): supportworld, best practice, employee engagement
Date Published April 26, 2022 - Last Updated January 20, 2023
Everyone hates to wait for help, but there are a few simple steps IT service and support teams can do to make the end user feel better about the wait.
Tag(s): supportworld, best practice, employee engagement
Date Published April 25, 2022 - Last Updated January 20, 2023
Best of HDI in 2022 - #8: Minutes count when things go wrong, and that’s not the time to realize your IT crisis management documentation isn’t what it needs to be.
Tag(s): supportworld, best practice, continuity management
Date Published April 20, 2022 - Last Updated January 20, 2023
It turns out that the strategy for supporting a remote and hybrid workforce overlap with best practices for transformative IT organizations.
Tag(s): supportworld, best practice, remote support tools
Date Published April 14, 2022 - Last Updated January 20, 2023
Business units are hiring more technology workers than IT departments are hiring. How will this impact IT budgets, CIO influence, and the future of the IT department?
Tag(s): supportworld, best practice, business intelligence
Date Published April 14, 2022 - Last Updated January 20, 2023