The Interplay of Culture Change and Organizational Change Management (OCM) in IT Service Management (ITSM) Projects
Tag(s): supportworld, support models, service design, service catalog, service level agreement, service level, service strategy, service management
Date Published July 8, 2024 - Last Updated August 8, 2024
Revolutionizing the Incident Management Practice
Tag(s): supportworld, support models, service design, service catalog, service level agreement, service level, service strategy, service management
Date Published July 8, 2024 - Last Updated August 8, 2024
The traditional role of desktop support is evolving. Learn how to modernize and leverage human-centered design, digital employee experience, and ITSM practices.
Tag(s): supportworld, ITSM, service management, ITIL, process management, process-improvement, practices and processes, framework and methodologies, continual service improvement
Date Published July 8, 2024 - Last Updated October 10, 2024
Discover key takeaways from HDI's "The State of Technical Support in 2024" report. Explore trends in workforce, technology, and customer expectations shaping the industry. Learn about the growing role of generative AI and the importance of emotional intelligence and leadership skills for...
Tag(s): supportworld, artificial intelligence, ITSM, service management, ITIL, business value, future of support
Date Published June 21, 2024 - Last Updated October 10, 2024
Five Reasons Why The IT Experience Sucks
Tag(s): supportworld, support models, service design, service catalog, service level agreement, service level, service strategy, service management
Date Published June 13, 2024 - Last Updated August 8, 2024
Good Leaders Ask the Right Questions
Tag(s): supportworld, support models, service design, service catalog, service level agreement, service level, service strategy, service management
Date Published June 10, 2024 - Last Updated August 8, 2024
The Paradox of Incident Management
Tag(s): supportworld, support models, service design, service catalog, service level agreement, service level, service strategy, service management
Date Published June 10, 2024 - Last Updated August 8, 2024
Oxytocin of a Handshake: The Power of Human Connection
Tag(s): service management, best practice, infrastructure management, ITSM, supportworld, performance management
Date Published June 3, 2024 - Last Updated August 8, 2024
Tag(s): supportworld, support models, service design, service catalog, service level agreement, service level, service strategy, service management
Date Published June 3, 2024 - Last Updated August 8, 2024
How to Optimize Deskside Support in The Time of Hybrid Work
Tag(s): supportworld, support models, service design, service catalog, service level agreement, service level, service strategy, service management
Date Published May 28, 2024 - Last Updated August 8, 2024