Carlos Casanova delves into how to apply a systems approach to conquer the challenges of implementing a CMDB.
Tag(s): supportworld, service management, service desk, configuration management
Date Published October 8, 2019 - Last Updated December 17, 2019
A Business Continuity Plan can be invaluable in the case of minor incidents and a huge benefit in the unfortunate event the full BCP has to be activated.
Tag(s): supportworld, service management, disaster recovery, business continuity, business continuity planning, coronavirus
Date Published October 2, 2019 - Last Updated March 23, 2020
Understand why continual service improvement efforts are often abandoned after initial success and how to successfully integrate CSI activities into normal operations.
Tag(s): supportworld, service management, continual service improvement, process-improvement, practices and processes, methodology, framework and methodologies
Date Published September 27, 2019 - Last Updated December 17, 2019
HDI is now accepting applications from industry experts and service and support practitioners to write for ThinkHDI.com.
Tag(s): supportworld, workforce enablement, technology, support center, metrics and measurements, desktop support, customer experience, service management
Date Published September 23, 2019 - Last Updated December 17, 2019
The Service Management Awards honor service improvement, knowledge management, and change management initiatives that enhance the business.
Tag(s): supportworld, service management, workforce enablement, support center, metrics and measurements, desktop support, customer experience, technology
Date Published September 16, 2019 - Last Updated December 17, 2019
Learn how service management platforms are using predictive analytics to enhance service operations.
Tag(s): supportworld, service management, ITSM, metrics and measurements
Date Published September 13, 2019 - Last Updated December 17, 2019
You need to understand the nuances between being transparent and having effective communication.
Tag(s): supportworld, customer experience, support center, ITSM
Date Published September 11, 2019 - Last Updated December 17, 2019
Learn the first steps to creating a strategy that is simple, relevant, and achievable and that keeps up with the pace of change in today's business environments.
Tag(s): supportworld, service management, business value, leadership, support center
Date Published September 6, 2019 - Last Updated December 17, 2019
VeriSM is a service management approach that helps organizations define their principles and operation model. Learn what it is and what it is not.
Tag(s): supportworld, service management, ITIL, ITSM
Date Published September 4, 2019 - Last Updated December 17, 2019
Successful change management requires getting buy in from stakeholders.
Tag(s): supportworld, service management, change management, case study
Date Published August 28, 2019 - Last Updated December 17, 2019