Too often, IT departments attempt to simply keep the lights on when the business climate sours. Here is an argument for why that would be a mistake.
Tag(s): supportworld, business continuity planning, best practice
Date Published February 13, 2023 - Last Updated February 16, 2023
In a recent HDI webinar, three IT service and support thought leaders discuss changing expectations of the IT department.
Tag(s): supportworld, support models, technology
Date Published February 8, 2023 - Last Updated February 16, 2023
We’ve asked our thought leaders how to best safeguard their careers as AI goes mainstream. Here are some of their responses.
Tag(s): supportworld, support models, technology
Date Published February 7, 2023 - Last Updated February 16, 2023
From a recent HDI webinar, we share a discussion of what IT departments need to do as their mission expands to include all facets of an organization’s success.
Tag(s): supportworld, support models, business alignment
Date Published January 31, 2023 - Last Updated February 16, 2023
As we prep for SWL 2023, we take a look back at what some IT service and support thought leaders wrote about attending SWL 2022.
Tag(s): supportworld, support models, technology
Date Published January 30, 2023 - Last Updated February 16, 2023
We look back at last year’s conference to look forward to this year’s, being held April 30 - May 5th at the MGM Grand in Las Vegas.
Tag(s): supportworld, community, best practice
Date Published January 26, 2023 - Last Updated February 16, 2023
Adopting network automation requires the network design and operations teams to undergo a significant cultural shift. What must change and why?
Tag(s): supportworld, support models, technology
Date Published January 24, 2023 - Last Updated February 16, 2023
Too often, service desks are simultaneously asked to keep costs down and be ready to provide service for unexpected new demands. Here are suggestions for how to change that dynamic.
Tag(s): supportworld, support models, technology
Date Published January 24, 2023 - Last Updated January 25, 2023
Preparing for the worst is better than confronting a major outage without a plan. Here are some steps to take to create a plan that will work for your organization.
Tag(s): supportworld, support models, technology
Date Published January 23, 2023 - Last Updated May 3, 2023
IT service departments must find a way to cut down on ticket volume. Educating other departments on what IT does may be a key tool to help.
Tag(s): supportworld, support models, technology
Date Published January 23, 2023 - Last Updated January 25, 2023