Sometimes, visionaries can get in their own way when they try to take control of an established IT organization. ITSM veteran Peter McGarahan shares three lessons.
Tag(s): supportworld, best practice, IT service management
Date Published December 21, 2022 - Last Updated January 20, 2023
A leader can’t lead if followers won’t follow, or if all the followers are fired. Here is how Elon Musk made a mistake in ignoring EX.
Tag(s): supportworld, best practice, IT service management
Date Published December 21, 2022 - Last Updated January 20, 2023
With input from our community poll, we celebrate those who have done great work to build the collective knowledge base of the IT service and support industries.
Tag(s): best practice, supportworld
Date Published December 21, 2022 - Last Updated January 20, 2023
See the IT service and support industry leaders who have agreed to contribute to our blog and help others grow in this ever-changing field.
Tag(s): supportworld, best practice, service strategy
Date Published December 19, 2022 - Last Updated January 20, 2023
Veteran IT service consultant Doug Rabold says that Musk may have a track record of leveling up startups. Twitter is not a startup, and Musk needs a different blueprint.
Tag(s): supportworld, best practice, service strategy
Date Published December 14, 2022 - Last Updated January 20, 2023
Change management expert Karen Ferris believes Musk’s missteps offer object lessons on what not to do when taking the reins of an organization.
Tag(s): supportworld, best practice, employee satisfaction
Date Published December 13, 2022 - Last Updated January 20, 2023
Change management expert Karen Ferris believes Musk’s missteps offer object lessons on what not to do when taking the reins of an organization.
Tag(s): supportworld, best practice, employee satisfaction
Date Published December 13, 2022 - Last Updated January 20, 2023
Collaboration doesn’t happen by itself - it is fostered across the organization. Here is how technology can help an organization facilitate this process.
Tag(s): supportworld, support models, technology
Date Published December 13, 2022 - Last Updated January 20, 2023
Conflict is often unavoidable, but how we manage the conflict when it arises is what’s important. Here are some tips to help.
Tag(s): supportworld, best practice, customer satisfaction
Date Published November 17, 2022 - Last Updated January 20, 2023
A new study examines the factors that help women succeed in the IT workplace, and the barriers that remain to achieve gender equity in the field of computer science.
Tag(s): supportworld, best practice, ethics
Date Published November 17, 2022 - Last Updated January 20, 2023