In an IndustryVoices article, an argument is made for why Enterprise Service Management (ESM) may be having its moment in a post-COVID work era.
Tag(s): supportworld, best practice, business of support
Date Published July 23, 2022 - Last Updated January 20, 2023
A case is made that this metric provides the most complete look into the the perspective of your customer or client.
Tag(s): supportworld, best practice, metrics and measurements
Date Published July 22, 2022 - Last Updated January 20, 2023
A primer or reminder on the ways you can help your employees or customers get what they need more quickly and efficiently.
Tag(s): supportworld, best practice, reporting
Date Published July 21, 2022 - Last Updated January 20, 2023
It is past time to do inventory of your legacy devices and make a plan to upgrade what is needed.
Tag(s): supportworld, support models, technology
Date Published July 20, 2022 - Last Updated July 19, 2022
The State of Tech Support in 2022 is an invaluable resource as you plan for an uncertain future. And it is available to all HDI community members for free.
Tag(s): supportworld, support models, technology
Date Published July 19, 2022 - Last Updated July 21, 2022
A company’s strategy for hiring top tech talent should be driven by improving overall business outcomes, with a focus on retention and upskilling in a time of acute talent shortages.
Tag(s): supportworld, best practice, business of support
Date Published July 19, 2022 - Last Updated January 20, 2023
The war in Ukraine shows that we must remember the social contract between employers and employees. We must be there for our international team members.
Tag(s): supportworld, best practice, employee engagement
Date Published July 19, 2022 - Last Updated January 20, 2023
Any good IT service management system must be adapted to work for your organization. Here is a recipe for how to do that.
Tag(s): supportworld, best practice, business alignment
Date Published July 13, 2022 - Last Updated February 16, 2024
Any structural system that you want to adopt must work with your organization’s needs and structure. Here are some factors to consider.
Tag(s): supportworld, best practice, business alignment
Date Published July 12, 2022 - Last Updated January 20, 2023
Hardware and software prices are soaring. Is this a good time to push forward or pull back? A look at the factors to consider.
Tag(s): supportworld, best practice, business of support
Date Published July 11, 2022 - Last Updated January 20, 2023