The competition for strong candidates for IT workers has never been stronger, and that means hiring and retention efforts must be flawless. Here are some suggestions for what to focus on to make sure you have the best candidates and retain the best workforce.
Tag(s): supportworld, IT service management, business of support, remote support tools, human resources
Date Published October 13, 2021 - Last Updated January 20, 2023
There is broad consensus for utilizing cloud technology, but less consensus for how to do it effectively. Results from an Accenture survey point to risk of missing out on strategic advantages if organizations focus strictly on cost-savings from the cloud.
Tag(s): supportworld, service quality, service management, best practice, cloud, cloud computing
Date Published October 4, 2021 - Last Updated January 20, 2023
A multi-cloud strategy eliminates the need to decide between application portability and full functionality for specific workloads. However, new security challenges emerge as more organizations launch or expand their multi-cloud strategies as part of their digital transformation initiatives....
Tag(s): supportworld, service quality, service management, best practice, security management, cloud computing, cloud
Date Published September 27, 2021 - Last Updated January 20, 2023
In this age of high anxiety and dispersed work teams, it’s more important than ever to employ best practices toward coaching team-members. Here, we walk you through ways to be the best coach you can be, even if that means tapping out for others to coach a team-member.
Tag(s): supportworld, service quality, service management, best practice, collaboration, communications skills, performance management
Date Published September 21, 2021 - Last Updated January 20, 2023
New security challenges emerge as more organizations launch or expand their multi-cloud strategies as part of their digital transformation initiatives. How do you realize the benefits of a multi-cloud environment while staying safe at a reasonable cost?
Tag(s): supportworld, service quality, service management, best practice, cloud computing, cloud
Date Published September 20, 2021 - Last Updated January 20, 2023
It may be difficult to get your organization to throw out waterfall practices and embrace Agile, but that doesn’t mean you have to abandon Agile. Instead, focus on how you can integrate Agile into the existing framework of problem-solving and prove its worth over time.
Tag(s): supportworld, service quality, service management, best practice, agile, support industry, service desk
Date Published September 7, 2021 - Last Updated January 20, 2023
Executives have priorities that may conflict with agile practices and mindsets. They can play a critical role in empowering agile. But do they? Learn how the problematic personality traits of the C-suite, which can serve a company well, may hinder agile efforts.
Tag(s): supportworld, support industry, service quality, service strategy, agile
Date Published August 25, 2021 - Last Updated January 20, 2023
Upskilling teams in machine learning and artificial intelligence can help you organically build a future-ready workforce with the necessary skills to face upcoming challenges. A veteran IT consultant presents an article that lays out the steps your organization can take to get there.
Tag(s): supportworld, service management, best practice, relationship, technical support, technical support as a business, technology
Date Published August 4, 2021 - Last Updated January 20, 2023
The shift to the remote workplace has caused us to reevaluate how we stay connected with our team and how we gauge their well being and productivity. These skills will now become vital management tools needed in the blended workplace of the near future.
Tag(s): supportworld, service management, best practice, leadership, remote support tools, relationship
Date Published August 2, 2021 - Last Updated January 20, 2023
Massive amounts of data streaming out of the systems can help IT administrators and others keep up to date about that performance and the overall end-user experience. Here are some key metrics to consider that can help you measure what’s actually happening.
Tag(s): supportworld, technical support, technology, costs, ITSM, IT service management, cost per ticket, cost models, methodology, service desk
Date Published July 27, 2021 - Last Updated July 26, 2021