Tag(s): webinars, supportworld, enterprise service management, service management, technology, ITSM, IT service management
Date Published December 2, 2021 - Last Updated January 6, 2023
Time is the one thing we can’t make...
Tag(s): webinars, supportworld, automation, IT service management, enterprise service management, ITSM, service management
Date Published December 2, 2021 - Last Updated January 6, 2023
The pandemic forced a dramatic shift towards digital-first...
Tag(s): webinars, supportworld, customer experience, support channels, technology
Date Published December 2, 2021 - Last Updated January 6, 2023
Automation is only a benefit when it is implemented correctly and for the right reasons. If done poorly, it can even create more work for your team. Here, we walk you through a step-by-step process on how to determine what to automate and how best to do it.
Tag(s): supportworld, service quality, service management, best practice, automation, ROI
Date Published November 3, 2021 - Last Updated December 16, 2021
Moving operations into the cloud doesn't have to be a floating nightmare, but it isn’t a cure-all for organizational shortcomings, either. Here we list five common migration mistakes. If you can avoid them, it can go a long way to ensuring a smooth and fast transition.
Tag(s): supportworld, service quality, service management, best practice, cloud, cloud computing
Date Published October 28, 2021 - Last Updated January 20, 2023
Securing a cloud environment is much more difficult than securing a traditional computer network, as it offers so many more soft targets for unlawful entry and chances for accidental data erasure. Here, a cloud cybersecurity expert walks readers through three aspects of cloud security to begin...
Tag(s): supportworld, service quality, service management, best practice, cloud, cloud computing
Date Published October 21, 2021 - Last Updated January 20, 2023
Even with the best intentions to transform, organizations that lack in-house cloud knowledge may struggle to compete. Learn why cloud skills are becoming a necessity in the IT industries, and how best to train up your workforce to best utilize cloud technology.
Tag(s): supportworld, service quality, technology, service desk, service desk technology, service management, cloud computing, change management, training
Date Published October 14, 2021 - Last Updated January 20, 2023
The competition for strong candidates for IT workers has never been stronger, and that means hiring and retention efforts must be flawless. Here are some suggestions for what to focus on to make sure you have the best candidates and retain the best workforce.
Tag(s): supportworld, IT service management, business of support, remote support tools, human resources
Date Published October 13, 2021 - Last Updated January 20, 2023
There is broad consensus for utilizing cloud technology, but less consensus for how to do it effectively. Results from an Accenture survey point to risk of missing out on strategic advantages if organizations focus strictly on cost-savings from the cloud.
Tag(s): supportworld, service quality, service management, best practice, cloud, cloud computing
Date Published October 4, 2021 - Last Updated January 20, 2023
A multi-cloud strategy eliminates the need to decide between application portability and full functionality for specific workloads. However, new security challenges emerge as more organizations launch or expand their multi-cloud strategies as part of their digital transformation initiatives....
Tag(s): supportworld, service quality, service management, best practice, security management, cloud computing, cloud
Date Published September 27, 2021 - Last Updated January 20, 2023