Data centers have a huge problem, an aging population. Leaders need to find innovative ways to make the field more attractive to a younger workforce.
Tag(s): supportworld, workforce enablement, workforce enablement, staffing, leadership
Date Published August 12, 2020 - Last Updated December 10, 2020
Jason Wischer shares leadership ideas to help you connect with people to drive engagement and collaboration in a service and support organization.
Tag(s): supportworld, workforce enablement, workforce enablement, leadership, service desk, support center
Date Published August 4, 2020 - Last Updated December 10, 2020
Consider these insights from business leaders and CIOs as we turn the corner toward the “new normal.”
Tag(s): supportworld, technical support, service management, business of support, leadership, workforce enablement
Date Published July 21, 2020 - Last Updated December 10, 2020
We need great leadership to make any organization not only float but also be successful. But great leaders also need to understand the importance of participation.
Tag(s): supportworld, workforce enablement, workforce enablement, leadership
Date Published July 16, 2020 - Last Updated December 10, 2020
Learn how home-based work can contribute to a long-term business continuity strategy for service and support organizations.
Tag(s): supportworld, service management, business continuity, disaster recovery, service desk, support center
Date Published July 8, 2020 - Last Updated December 10, 2020
With a skill set that combines technical aptitude with customer service and communication skills, good technical support candidates can be difficult to find.
Tag(s): supportworld, people, staffing, workforce enablement, workforce enablement, service desk, support center
Date Published July 2, 2020 - Last Updated December 10, 2020
Now is the time to nurture your connections with your professional network, your coworkers, and your customers.
Tag(s): supportworld, customer experience, customer satisfaction, workforce enablement
Date Published June 17, 2020 - Last Updated December 10, 2020
Racial bias is an invisible problem that is prevalent in most organizations. But the only symptom that can be witnessed is lack of minority seats at the table.
Tag(s): supportworld, workforce enablement, workforce enablement, diversity, leadership
Date Published June 16, 2020 - Last Updated December 10, 2020
Industry experts and practitioners discussed the future of service and support in this one-day virtual summit.
Tag(s): supportworld, coronavirus, customer experience, customer service, desktop support, metrics and measurements, service management, support center, technology, workforce enablement, workforce enablement
Date Published May 29, 2020 - Last Updated December 10, 2020
The IT culture we’ve known will not survive in the 2020s. It is up to us whether IT provides the competitive advantage that helps our companies survive.
Tag(s): supportworld, coronavirus, workforce enablement, workforce enablement, technology, culture
Date Published May 27, 2020 - Last Updated December 10, 2020