Improve IT Support with These Good Practice Principles
January 26, 2024

Developing a good improvement strategy can be hard, so we've compiled a list of best...

PDCA Never Goes Out of Style
January 24, 2024

While continual improvement is important for every part of every IT organization, the...

Bringing CX and IT Leaders Together for AI Strategy Success
January 19, 2024

Forget robots taking over and stealing jobs! 2024 is about augmenting us, the human...

Conducting a Cohesive Service Symphony with a Team of Teams
January 17, 2024

In today's scenario, where customers expect agile and seamless service delivery,...

Like, Follow, and Subscribe: Introducing HDI's Top 25 Thought Leaders for 2024
January 11, 2024

With input from our community, we celebrate those who have done great work to build...