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SupportWorld

Get the latest technical support and service management insights online, in-person, and in your inbox.

Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

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Enhancing the Call Center Agent Experience: The AI Game-Changer
Enhancing the Call Center Agent Experience: The AI Game-Changer
Tag(s): supportworld, artificial intelligence, business value, IT service management, productivity
Date Published April 18, 2024 - Last Updated January 7, 2025
 
AI in ITSM: Where We Are and Where We'll Go in the Future
Discover how AI ITSM revolutionizes service management with smarter interfaces and streamlined processes for a more responsive digital future.
Tag(s): supportworld, artificial intelligence, business value, IT service management, productivity
Date Published April 18, 2024 - Last Updated January 7, 2025
 
Here's Why You Treat End-User Escalations Seriously
Here's Why You Treat End-User Escalations Seriously
Tag(s): supportworld, support models, service design, service catalog, service level agreement, service level, service strategy, service management
Date Published April 12, 2024 - Last Updated January 7, 2025
 
Here's How You Turn Around A Failing Team
Here's How You Turn Around A Failing Team
Tag(s): supportworld, business value, asset management, culture, employee engagement
Date Published April 12, 2024 - Last Updated January 7, 2025
 
Avoid Metrics Overload - Striking the Balance for Value Realization
Avoid Metrics Overload - Striking the Balance for Value Realization
Tag(s): service strategy, service management, best practice, infrastructure management, ITSM, supportworld
Date Published April 4, 2024 - Last Updated January 7, 2025
 
Generative AI: Psychotherapy, Shia LaBeouf, Disney Princesses & A Leaders Guide To Hope (PART I)
Generative AI: Psychotherapy, Shia LaBeouf, Disney Princesses & A Leaders Guide To Hope (PART I)
Tag(s): research, self-service tools, supportworld, artificial intelligence, technology
Date Published April 4, 2024 - Last Updated January 7, 2025
 
Resistance to Resilience: Overcoming Cultural Roadblocks When Implementing AI
Resistance to Resilience: Overcoming Cultural Roadblocks When Implementing AI
Tag(s): supportworld, support models, service design, service level agreement, service strategy, service management, technology
Date Published April 4, 2024 - Last Updated January 7, 2025
 
Unlocking Continual Improvement in your Key Process Areas
Unlocking Continual Improvement in your Key Process Areas
Tag(s): service strategy, service management, best practice, infrastructure management, ITSM, supportworld
Date Published April 1, 2024 - Last Updated January 7, 2025
 
Mobilizing IT Support for Deskless Workers
Mobilizing IT Support for Deskless Workers
Tag(s): supportworld, business continuity planning, byod, it governance, mobility
Date Published March 15, 2024 - Last Updated January 7, 2025
 
The Power of AI Can Revolutionize IT Support
AI can and likely will transform the way IT works via automation.
Tag(s): supportworld, artificial intelligence, business value, IT service management, productivity
Date Published March 7, 2024 - Last Updated January 7, 2025
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