To do change right, make sure your organization’s new initiative is aligned with the customer journey, and provide the right resources for your team to succeed.
Tag(s): supportworld, best practice, IT service management
Date Published October 4, 2022 - Last Updated January 20, 2023
In this IndustryVoices piece contributed by Freshworks, an argument is made that breaking down the barriers of these two management systems can create a strong synergy.
Tag(s): supportworld, best practice, IT service management
Date Published October 4, 2022 - Last Updated January 20, 2023
In this IndustryVoices blogpost, an argument is made that creating a good employee digital experience means striking the right balance of technology, organizational structure, and culture.
Tag(s): supportworld, best practice, employee satisfaction
Date Published September 27, 2022 - Last Updated January 20, 2023
Help us identify who provides the best advice and support in the industry, and we’ll compile a Top 25 list based on your suggestions.
Tag(s): supportworld, business intelligence, professional development
Date Published September 27, 2022 - Last Updated January 20, 2023
The new work environment requires a thoughtful reappraisal of how best to support your team and maintain company culture. Here is what to consider.
Tag(s): communications skills, communications technology, supportworld
Date Published September 27, 2022 - Last Updated January 20, 2023
Remote work can be lonely. Here are some practical steps to take to ensure that everyone feels connected on your team.
Tag(s): supportworld, process, remote support tools
Date Published September 26, 2022 - Last Updated January 20, 2023
It is difficult to avoid that dreaded meeting invite for your entire career. Here is how to get yourself ready, both mentally and professionally.
Tag(s): supportworld, best practice, IT service management
Date Published September 21, 2022 - Last Updated January 20, 2023
Simple surveys may mask deeper problems in your IT service process. Here is a method to ensure the best experience every time.
Tag(s): best practice, business intelligence, business of support, customer experience, customer satisfaction, supportworld
Date Published September 21, 2022 - Last Updated January 20, 2023
With an influx of new hires, it’s essential to find ways to flatten the learning curve. Tightening up your knowledge management can help.
Tag(s): best practice, supportworld, knowledge management
Date Published September 20, 2022 - Last Updated January 20, 2023
Now that customer experience is the differentiator in the IT service business landscape, it’s time to make sure we are paying attention to the micro-moments of the customer journey.
Tag(s): best practice, business intelligence, supportworld
Date Published September 19, 2022 - Last Updated January 20, 2023