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The Latest from SupportWorld

How IT Orgs Can Find and Retain the Best Candidates

It’s a job-seeker’s market right now, and that means that organizations have to be intentional in how they create an engaging work environment and how they seek out the best candidates.
Date Published June 15, 2022 - Last Updated January 20, 2023

IT Organizations Feeling Increased Pressure to Disclose Cyberattacks

Federal officials are attempting different methods to incentivize companies and organizations to disclose cyber-intrusions.
Date Published June 14, 2022 - Last Updated January 20, 2023

Explosion of Connected Assets Requires IT Management Evolution

A strong IoT management strategy includes having the right skills and training in-house to leverage existing capabilities and services with the technology required for managing those assets.
Date Published June 13, 2022 - Last Updated January 20, 2023

It’s Time to Rethink the Culture of Hiring

Too often, organizations are hiring with pre-pandemic processes. It’s time to examine whether you are hiring applicants or candidates.
Date Published June 7, 2022 - Last Updated January 20, 2023

Reduce the Shame That Comes With Phishing Attacks

Best of HDI in 2022 - #6: It’s bad when an employee falls for a phishing email; it’s worse if they hide it. Here’s how to help your organization's employees feel like partners in cybersecurity.
Date Published June 6, 2022 - Last Updated April 18, 2024

IT Must Allow Time for Some Non-Essential Work Requested by Other Departments

The priorities of other departments may not always align with IT’s big picture, but keeping stakeholders happy is worth the effort.
Date Published May 31, 2022 - Last Updated January 20, 2023

The Potential Benefits of IT Asset Management

Here is a brief overview of the strategic value of this organized and holistic approach to ensuring how to track what produces value for your organization.
Date Published May 25, 2022 - Last Updated January 20, 2023

Role Play to Check Training Evaluations

IT service involves on-the-fly interactions, so training should include opportunities to practice these improvisational interactions.
Date Published May 24, 2022 - Last Updated January 20, 2023

How the 3G Phase-Out May Affect IT

It is past time to do inventory of your legacy devices and make a plan to upgrade what is needed.
Date Published May 19, 2022 - Last Updated January 9, 2023

How the 3G Phase-Out May Affect IT

It is past time to do inventory of your legacy devices and make a plan to upgrade what is needed.
Date Published May 19, 2022 - Last Updated January 9, 2023