Alef is an IT Service Management professional with over 20 years of experience and has helped organizations design business and IT strategies that ensure their success by incorporating Service Management best practices. Alef has a pragmatic approach to Service Management and repeatedly stresses the importance of understanding a client’s business objectives and aligns Service Management, IT operations, and Organizational Change Management in coordination to meet those objectives. Alef is a certified ITIL® v2 Service Manager, ITIL® v3 Expert, ITIL® 4 Managing professional, and ITSM Master, and he holds an MSc in IT Service Management.