Amy DeMartine is a senior analyst on Forrester's service delivery team, which serves I&O and service support and delivery professionals. Amy's current research is on the strategy, design, organization, and implementation of modern service delivery, created through methods such as DevOps and resulting in continuous delivery. She has more than twenty years of experience in product management, product and technical marketing, development, and operations. Her previous work at BMC and HP included the development of strategic positioning to bring new enterprise software products to worldwide markets, as well as expanding the global reach of existing products. Amy has great strength in building strong relationships and collaborating with vendors, clients, and teams worldwide. Amy received her MA in telecommunications and her BS in electrical and computer engineering from the University of Colorado.