Highly experienced leader with 15+ years of success in Product Strategy, IT Service Management, application architecture, cloud/on-premise management, and agile transformation. Proven ability to deliver innovative, high-quality applications on time and within budget, with a strong understanding of ITIL frameworks and best practices. Possess a strong history of building, leading, and motivating globally distributed teams. Known for calm and decisive leadership, particularly in critical situations, I leverage analytical skills and collaborative problem-solving to drive effective solutions, aligning with ITIL principles for incident, problem, and change management. I'm a hands-on technical executive with deep expertise in Salesforce, Siebel, and other leading CRM technologies. I remain actively engaged with the technologies my teams implement. Key Skills: * IT Service Management: Extensive experience in ITSM frameworks (ITIL, COBIT) and processes, including incident, problem, change, and service level management. * Agile Transformation: Proven track record of leading agile adoption and transformation initiatives, improving efficiency and customer satisfaction. * Cloud & On-Premise Management: Deep knowledge of cloud platforms (AWS, Azure, GCP) and on-premise infrastructure, ensuring seamless integration and operations. * Salesforce & CRM Technologies: Expertise in Salesforce, Siebel, and other leading CRM platforms, driving customer relationship management and data-driven insights.