Chris Meadows has more than 22 years of service desk leadership experience and twenty four years of experience in the support industry overall. Prior to accepting service desk leadership roles in the healthcare and retail industries, Chris served as a certified instructor for STI Knowledge/Help Desk 2000, where he trained and certified thousands of industry practitioners in best practices. Chris is a HDI Certified Director. He also holds an ITIL Intermediate (OSA) certification, SRE Foundations certification and professional certifications in organizational development and knowledge management (HDI KCS). An active member of the Charlotte HDI local chapter, Chris was also honored with the HDI Manager of the Year Award in 2015 and led Lowe's to receive the HDI KCS Award in 2016.