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Profile

Craig Idlebrook

CraigI160

Bio

I am the content manager for HDI and ICMI. Previously, I have been editor and social media manager for several diabetes publications.

Recent articles

  • Announcing the 2023 HDI Awards Winners
  • Underestimate Cybercriminal Organizations at Your Peril
  • Communicate Regularly for Ticket Prevention
  • Read Between the Lines to Prevent IT Tickets
  • What is Keeping More Women from Success in IT
  • Nominate an HDI Service and Support Thought Leader Now!
  • Provide Additional Support to International IT Workers in Times of Crisis
  • Rapid Resilience Must Be the New Normal in IT Service and Support
  • Reduce the Shame That Comes With Phishing Attacks
  • IT Must Allow Time for Some Non-Essential Work Requested by Other Departments
  • Don’t Ignore User Tech Anxiety
  • Best of HDI in 2021 - #6: Performance is Not Enough
  • Want to be an HDI Featured Contributor for 2022?
  • Nominate Your 2022 HDI Thought Leaders
  • Announcing the 2021 HDI Award Winners
  • “Jump When Offered Any Opportunity to Collaborate.”
  • What Matters Most is What Will Improve the Customer Experience
  • “Your Ability to be Open-Minded and Adapt is Crucial.”
  • “You Must Accept and Adapt to Change.”
  • One IT Service Vet’s Advice? “Listen. A lot.”
  • “Remember Why You Are There: To Help People.”
  • Announcing the 2021 HDI Service and Support Awards Finalists