Ian Aitchison is a senior software product portfolio leader, with a proven track record in a dynamic, growing, global environment. Ian is currently VP of product management at Nexthink, and he speaks frequently on digital experience, ITSM, ESM, automation, AI, and the future of business technology. Ian has presented at many industry events worldwide, including Gartner Symposium, Pink Conference, SDI, SITS, itSMF, BrightTalk, and at HDI’s Service Management World, When not working, Ian can be found spending time with his wife, kids, and dog, messing around a lot in boats, sometimes still DJ-ing and, very rarely, strumming the ukulele (badly).