With degrees in Engineering and Computer Science, Kevin spent the first 10 years of his career at the NASA Johnson Space Center in Houston, working in Mission Operations for the Space Shuttle Program. Following over 15 years with Ivanti and HEAT Software assisting global IT organizations, Kevin founded the IT Transformation Institute to advance the World-Class ITSM best practices framework and the IT Transformation RoadMap to guide IT organizations and businesses through the critical next decade. Kevin is the author of The Practical Guide to World-Class IT Service Management (March 2017), The IT Imperative (April 2018), and One IT, One Business (April 2019).