Liz Beavers, ITIL® 4, is a seasoned IT service management professional who serves as the technical point of contact for SolarWinds Service Desk customers, previously working with marketing and financial technology groups. Her ITSM and ITIL focus supports customers of differing sizes and verticals throughout their implementation, ongoing support, and education once they join as SolarWinds Service Desk partners. She thrives in speaking with prospective and existing customers on how SolarWinds Service Desk can improve their service management strategy, not just within IT but across their organization.