Author, podcaster, blogger, and Twitter addict, Matt Hooper is an engaging international speaker on agile business management, leadership, technology, and customer service. His 20-plus-year career has taken him from help desk analyst to CIO. Matt brings practical and real-world insights for growing and sustaining business outcomes through organizational agility and customer centricity. Matt is known as @VigilantGuy on Twitter and is cohost of the international podcast Hackbiztech.com.