Anthony Orr, with over 40 years in the IT industry, brings a wealth of expertise spanning IT strategy, executive advisory, management, consulting, marketing, organizational change, and technical domains. As ServiceNow Innovation and Strategy Advisor at CDW, he drives forward-thinking initiatives. Anthony's influence extends globally, having assisted organizations across 50+ countries. He is VP of Special Events for Houston HDI. Recognized as one of HDI's top thought leaders, he has dedicated countless hours to advancing IT service management practices. He truly believes in ITSM and its contribution to society. Anthony is renowned as an ITSM thought leader, authoring, and contributing to ITIL publications and serving as a Senior Examiner for various certifications including ITIL v2, v3, Agile, Data Analysis, Kanban, DevOps, and Cyber-Resilience. He is also a member of the ITAM Forum of Experts. He's dedicated to knowledge sharing, evident in his prolific contributions across mediums like blogs, videos, webinars, podcasts, and articles. Additionally, he practices as a Hypnotherapist.