Oz Merchant has worked in the SaaS industry for more than ten years, with a focus on helping organizations translate SaaS innovations into business value. Since joining Samanage, he has established himself as an expert and a go-to resource for ITSM best practices, helping customers accelerate their transition from on-premises to cloud and quickly establish ROI.

Oz is directly responsible for creating and managing the Samanage community, where ideas, industry trends, and feature requests are discussed. In addition, Oz is a regular contributor to the Samanage blog, where he provides his unique perspective on trends in the ITSM industry: what’s coming and what’s simply white noise. As a core member of the Samanage product team, Oz serves as the voice of the customer, and he’s extremely influential in the development of Samanage’s product road map.