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Profile

Ryan Ogilvie

RyanOgilvie

Bio

As a principal consultant at Blackfriar Consulting, Ryan has applied his expertise on service management not only with his clients but also within the ITSM community as a speaker and author. Blackfriar Consulting provides ITSM training and various workshops to help you enable value for your organization.

Recent articles

  • 3 Ways to Enhance Change Management for Beginners
  • 3 Ways to Enhance Incident Management for Beginners
  • Harnessing AI for Incident Management in ITSM
  • The Paradox of Incident Management
  • Embracing Shift Left To Improve Service Delivery
  • Avoid Metrics Overload - Striking the Balance for Value Realization
  • Unlocking Continual Improvement in your Key Process Areas
  • We Did Away with VIP Support and Got More Efficient
  • Simple Tips to Manage End-User Feedback
  • Are Practices Still Important in ITIL 4?
  • The Most Important Ingredients for a Successful ITSM Tool Implementation
  • 5 Tips to Improve Service Management Communications
  • People Are the Future of IT Support
  • What Does Customer Experience Mean to IT…Really?
  • Improve Your Service Desk with Right-Sized Metrics
  • 7 Tips to Get Your Service Desk to the Next Level
  • How to Introduce Effective Knowledge Management
  • The Importance of a Service Management Roadmap