Sanjeev NC started his career in IT service desk and moved over to process consulting where he led award winning ITSM tool implementations. Sanjeev is passionate about user experience and evangelizes a concept called selfless service as an evolution of self-service. Sanjeev was also a highly commended finalist for Young ITSM Professional of the year in itSMF UK’s annual awards. Sanjeev is currently on a mission to ensure that every customer support interaction yields the best possible experience. Follow him on Twitter @yenceesanjeev.