Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations, LLC. He is a New York Times and Wall Street Journal bestselling author, and he was inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep founded Shepard Presentations in 1983, and since then he's worked with hundreds of clients, ranging from Fortune 100-size organizations to companies with fewer than fifty employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express—and that’s just a few of the A's!

Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time. He is also the creator of The Customer Focus, a customer service training program that helps clients develop a customer service culture and loyalty mindset. Follow Shep on Twitter @Hyken.