HDI Business Associate and Principal Consultant and Founder – DorLind, LLC Steve is an experienced and seasoned consultant, mentor, and accredited trainer with 40 years of Information Technology experience in various industries such as Insurance, Health Care, Airline Sales Reporting, Transaction Processing and Merchant Services, Public Utilities, and Transportation Services. Steve's experience spans both public and private IT sectors and multiple IT areas including IT Management, Applications Development and Support, Service Desk, Technical Support, Operations, and Systems Administration. Eighteen years ago, Steve’s path migrated to IT Service Management consulting and training utilizing the ISO/IEC 20000 Standard for IT Service Management and the ITIL® best practices framework. It was this path that also led Steve to become an advocate and ardent supporter of HDI® and the HDI® Support Center Standard. He’s been a Certified HDI® Auditor since 2012 and is also a member of the HDI® Certification Standards Committee, which is responsible for the development and maintenance of HDI® standards used worldwide. Steve holds a B.S. in Business Administration from the University of Louisville and possesses two of the highest-level IT Service Management (ITSM) related certifications. Certifications and Credentials • HDI® Certified Auditor • ITIL® 4 Managing Professional • Auditor in Service Management for ISO/IEC 20000 • Distinguished Professional in Service Management (DPSM®)