Gina Montague has more than 25 years of leadership and customer service experience and has been part of the support industry for almost 20 years. Gina is passionate about staff development, process improvement, and creating positive customer experiences. She is the Support Services Manager for Infinite Campus, a student information system (SIS) for K-12 education. In 2013 & 2019, under Gina’s leadership, the Campus Support team was awarded HDI’s Team Excellence Award for external support. Gina presents at national conferences and other industry events on a variety of topics related to world-class support. Gina is the incoming Chapter President of the HDI Minnesota local chapter, where she has served in various volunteer positions since 2005. Gina has presented at the HDI Annual Conference & Expo and at other industry events on a variety of topics related to world-class support.