15+ years in IT 10+ years in Management Lead a group of 80+ IT Professionals Implemented over 50+ customers as PM Completed over 80+ customer implementations in industries ranging from construction, education, energy, finance, healthcare, insurance, manufacturing, transportation, and many more. 1000+ failures, retries, and try agains. Continues to develop leadership skills by participating in Vistage Emerging Leaders program and supporting HDI by being a board member. Current mission is to help drive meaningful changes with organizations and teams by sharing real world failures and successes. As well as continue to close gaps in organizations around ITSM and Enterprise Service Management to focus more on customer and user experiences. I am here to help environments, people, and teams thrive not survive. As I continue to work with HDI and other communities to help elevate people to be successful.